QA & Operations

Quality Assurance

Our expert QA team ensures throughout the entire software and product lifecycle that the software meets the desired requirements and defined specifications, functions reliably, and thus offers a seamless and high-quality user experience across all platforms. Due to our years of expertise in HbbTV and Smart TV, as well as mobile and web apps, we are familiar with the specific requirements and challenges of these areas, thus enhancing our customers' competitiveness and strengthening their customer loyalty. A testament to this is the positive app store ratings, which for example, for MagentaSport, are now at a consistently high level of 4.5 out of 5 (Android) and 4.6 out of 5 (iOS). 
 

We offer:

One of the largest TV test labs in Europe

And with it, comprehensive device coverage and test infrastructure:

• Connected TVs (CTVs) / Smart TVs: 
  Over 100 devices of various brands, models, and OS versions starting from 2011
• Mobile Devices: 
  Over 50 devices (smartphones & tablets)
• Access to all popular OTT TV platforms: 
  Android TV, Apple TV, FireTV, Roku, MagentaTV stick (G1), Sky devices of all generations, all Vodafone platforms (including Horizon/Unitymedia), etc
• Access to all popular Smart TV platforms: 
  Tizen, WebOS, Philips (WhaleOS, Titan OS), Panasonic (MyHomeScreen, FirefoxOS, Viera), Vidaa, Tivo, Foxxum, Netrange, etc.
• HbbTV: 
  Coverage of all HbbTV versions from V1.0 to the current V2.0.4 (learn more about our HbbTV testing expertise here)

Thorough Functional Tests
Through feature acceptance tests during the development process, as well as regression and stress tests before and after releases, we verify all functionalities and interactions within the app. This shortens time-to-market, enhances user experience, and reduces costs in the long run. 

Performance Optimization
The performance of the app, including load times, responsiveness, and resource usage, is a key factor for customer satisfaction. With our performance tests, we help continually optimize these aspects. Thanks to the broad range of devices our test lab covers, we provide our partners with precise and reliable test results that give them a competitive edge, especially when they have a large device reach. 

Multimedia Quality Assurance
Our QA focuses on the quality of all web, mobile, smart TV, and HbbTV app content, including UX, image quality, audio playback, and streaming stability. Here too, we offer our clients reliable and solid results thanks to our optimal test infrastructure. 

Accessibility and Inclusivity
Providers in Europe are obligated to make apps fully accessible. We are familiar with the standards for accessibility and ensure the full accessibility of apps. More on accessibility and an optimal Gen-AI workflow for this challenge can be found here.

Security and Data Protection 
Our QA also includes security tests and tools for compliance with data protection regulations, ensuring that users' personal data is adequately protected. 

Cross-Device Synchronization 
Since smart TV apps are also used on mobile devices, we ensure that apps seamlessly sync between different devices and that all user data and settings are correctly transferred. The QA checks whether features work as intended and whether a consistent UX across all devices is ensured. 

Cost Efficiency
Identifying and fixing issues early in the development cycle is more cost-effective than addressing them after the app’s release. We help save both time and resources. 

Competitiveness
In a crowded market where numerous software solutions vie for attention, ensuring an app functions smoothly is critical to remain competitive and retain a loyal user base. Through testing at all stages (component tests, integration tests, system tests, and acceptance tests) as well as sanity checks in operation and regression testing in all iterations, we ensure the app’s efficiency and reliability before and after launch and address bugs early on. 

While our QA ensures that the software is of high quality, our operations service ensures effective and reliable operation after launch and updates to meet user requirements.

Quality Assurance & Operation

HbbTV-Testing

Special characteristics of HbbTV

There are a multitude of TV devices from different manufacturers, and the number grows every year. Each model has different specifications and features. Besides wide ranges in hardware and resolution and different operating systems, there are no standardized browsers. This scenario requires differentiated testing and a good understanding of the platform- and device-specific characteristics. For app developers, the challenge is building an app that is compatible with as many devices as possible. For QA managers and engineers, the challenge is creating perfect environments and well-thought-out test cases that cover as many eventualities as possible. Our developers and QA service offer all of this.

The TV Test Center

Our test center offers comprehensive HbbTV testing capabilities in a controlled test environment. We regularly update our device collection with the latest TV sets and keep our test infrastructure state-of-the-art.

We offer specifically for HbbTV testing:

• 100 HbbTV devices from various brands, models, and OS versions since 2011. 
• Access to TV providers with numerous footprints.
• Coverage of all HbbTV versions from V1.0 to the latest V2.0.4 

Unique Expertise and Unmatched Know-How in HbbTV Testing

Our QA team has years of experience and extensive technical knowledge of OTT solutions, devices, and technologies. They are familiar with the specificities of certain devices and draw from a wealth of experience from past and current projects. 
This ensures that our clients’ apps work consistently and reliably across platforms and remain responsive. As an external service provider, we also help improve the services of other manufacturers.