QA & Operations for Deutsche Telekom

Ensuring top product quality for MagentaSport through a comprehensive quality assurance strategy

Discover how we’ve helped elevate MagentaSport to new heights for Deutsche Telekom, delivering seamless sports streaming experiences on all devices. From thorough multi-device testing to live event monitoring, our QA approach ensures flawless performance and high user satisfaction. Ready to see how we’ve reduced bugs significantly and boosted app ratings? Dive into our success story.

Customer challenges & needs

Perfect product experience:
QA & Operations are critical for competing against global industry leaders.
Technical expertise & confidentiality:
The customer requires top-notch technical expertise, confidentiality, and rapid responsiveness during live sports events across all end devices on their platform.

Our contribution & solution

Comprehensive QA strategy:
Implementation of a holistic quality assurance strategy for the MagentaSport streaming platform, incorporating development-integrated QA practices and real-time live monitoring across all available platforms to ensure an exceptional user experience and the highest service quality.
Multi-device QA:
For over five years, we have conducted extensive QA testing for the MagentaSport app across all market-relevant devices from one of Europe’s largest test labs on behalf of Deutsche Telekom.
Release testing:
All software releases undergo thorough testing and documentation before deployment, including acceptance and regression tests.
- External testing reduces the load on development and enhances customer satisfaction.
- Documentation is meticulously maintained in Jira and Confluence, including bug tracking and test management (XRAY).
- Up-to-date libraries with live and regression test cases ensure continuous quality assurance.
Live monitoring for sporting events:
- Customer-centric Testing: Live events are tested from the customer’s perspective to ensure quality.
- Customer Support: Our efforts have increased customer satisfaction and reduced call volumes.
- Immediate Alerts: Rapid detection and response to bugs/errors, in close collaboration with external development teams.
Process-related data collection:
- We generate comprehensive statistics, overviews, and reports to drive continuous improvement.

Outcome & customer benefits

Improved quality & satisfaction: The app's quality and customer satisfaction have significantly improved at minimal cost.
Reduced bug incidences: Bug occurrences per release have been reduced considerably.
Higher app store ratings: The app's ratings have risen to 4.5 (Android) and 4.6 (iOS) out of 5 stars.